We only ship to England and cannot ship to Ireland or internationally. Please visit www.jacadi.fr
if your country cannot be served by us.
Click & Collect Policies
Returns and exchanges
- 5 Click & Collect Stores in London: King's Road, Richmond, Battersea, Hampstead and Westfield (Shepherd's Bush)
- Please wait for store confirmation before picking up the order
- Please bring your photo ID and your confirmation e-mail
- Refunds and exchanges are within 14 days from when your parcel is at the chosen boutique.
- If at the time of picking up your parcel you decide that you no longer want the item you may exchange the item in store. If you are wanting a refund or a credit note, this cannot be issued in the store but the goods can be left there and an Online Return Confirmation Slip will be given to you.
- Refunds and issuing of credit notes take approximately 14 days from when the items are returned in the store, please see our Refunds and Exchange policy for full details.
- Click and Collect does not apply to Furniture of any kind, heavy and oversized items, e-vouchers.
- Click and Collect parcels will not be boxed unless otherwise stated in the Gift Wrap option.
Items that do not fit or are no longer needed can be returned if their areare in perfect condition and in their original packaging. Returns and exchanges are free. Please contact us at firstname.lastname@example.org to receive return instructions.