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Delivery Page d'accueil Jacadi
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customer service

  • Need Help?

    You can consult our FAQ page to find the answer to your question! Click here!

    You can contact our Jacadi customer service team by email or telephone Monday through Friday from 10:00am – 3:00pm.

    Contact us by telephone: 800 260 5663

    Contact us by email: customer.service@jacadi.com

    In order to help us fulfill your request to the best of our ability, please include the following details:
    - If your request concerns an order placed online: please provide your order number.
    - If your request concerns a product: please provide the reference number and the date on which you made your purchase.
    - For all other requests: please provide all necessary details.
  • Thes orders are provided by our former British partner French Children Wear.
    For more information on the status of your order, if you want to make a return, or for any other queries, you can contact their customer service: info@frenchwear.com

    It is the returns policy of our partner that applies to those orders. Here's a reminder of its content:

    Returns to the online warehouse are free, please email info@frenchwear.com for a prepaid return label.
    Returns are free. Returns accepted within 14 days of receiving your goods on unworn, unwashed, in its original packaging. Shoes should be returned in their original, undamaged shoe box as this is considered part of the product. If the item(s) is not returned in this condition a refund may be denied.

    • Products that are personalised, made to measure or custom made are non-refundable.
    • Gift Vouchers are non-refundable
    • Perfumes, socks, tights, hair clips, hair ties, swimwear and underwear could only be refunded if all packaging is intact. Hygiene strips for swimwear and underwear should not be removed from the item.

    If you receive delivery of an item that is not the item, size or colour you ordered, the order is otherwise defective, you may return the merchandise, in new condition, within 14 days of receiving your goods for a full refund including all shipping costs. If the defect is a manufacturer's fault, you have 14 days to return the item.
    Refunds will only be processed at our refund centre jacadi.co.uk and not in one of our UK Boutiques.
    Credit/Debit card refunds take 3-5 working days to be credited back to your account once the refund has been issued.
    Sale Merchandise/ Final Markdown: You have 14 days to return the item(s) from the date of receiving your item(s) for a full refund.
    Orders that are cancelled before they are dispatched are entitled to a full refund including all shipping costs, once dispatched you have the right to return your items for a full refund minus originally shipping cost.