Customer service

  • Dear Customers,
    Due to Brexit, custom policies have changed between the European Union and the UK.
    Jacadi ships from France and must adapt its services to deliver your orders as fast as possible.
    Be aware that the prices featuring on Jacadi website include taxes.
    If, during your delivery you are asked to pay extra taxes by UPS, please refuse the parcel.
    Our services will be alerted and you order will be presented again at the latest 3 days after, whitout any taxe.
    We apologize for the inconvenience and thank you by advance for your understanding.
  • Need Help?

    You can consult our FAQ page to find the answer to your question! Click here!

    You can contact our Jacadi customer service team by email or telephone Monday through Friday from 10:00am – 5:00pm.
    The customer service will be exceptionally closed on Monday April 10th, Monday May 1st and Monday May 8th, we thank you for your understanding and apologize for the inconvenience.

    Contact us by telephone: +44 800 260 5663

    Contact us by email:

    In order to help us fulfill your request to the best of our ability, please include the following details:
    - If your request concerns an order placed online: please provide your order number.
    - If your request concerns a product: please provide the reference number and the date on which you made your purchase.
    - For all other requests: please provide all necessary details.