1.1 We are Jacadi SAS a company registered in France. Our company registration number is 441 875 473 and our head office is at 32 rue de Guersant, 75017 PARIS.
1.2 These are the terms and conditions on which we supply merchandise to you. Please read them carefully before you submit your order to us. We only supply merchandise for domestic and private use to an address in the United Kingdom, except: Jersey, Guernsey, Gibraltar, Isle of Man.
1.3 You can contact us by telephoning our customer service team at 800 260 5663 or by writing to us at Customer.email@example.com
32 rue de Guersant
2. The Contract
Our acceptance of your order arises when we email you to accept it, at which point a contract will come into existence between you and us. If we are unable to accept your order, we will inform you of this and will not charge you for the merchandise.
3. Our merchandise
3.1 The images of merchandise on our website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device’s display of the colours accurately reflects the colour of the items.
3.2 You are responsible for ensuring that the measurements of our merchandise reflect your requirements.
If you wish to make a change to your order please contact us. We will let you know if a change is possible and if it is the conditions attaching to such change.
5. Merchandise supply
5.1 The costs of delivery will be as displayed to you on our website.
5.2 We will try to deliver merchandise to you as soon as reasonably possible and in any event within 30 days after the day on which we accept your order.
5.3 If our supply of merchandise is delayed we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused, but if there is substantial delay you may contact us to end the contract and receive a refund for any merchandise you have paid for but not received.
5.5 If no one is available at your address to take delivery and the merchandise cannot be posted through your letterbox, we will leave you a note informing you of how to rearrange delivery or collect the merchandise from a local depot.
5.6 If you do not collect merchandise from us as arranged or if, after a failed delivery to you, you do not re-arrange delivery or collect them from a delivery depot we will contact you for further instructions and may charge you for storage costs and any further delivery costs. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery or collection we may end the contract.
5.7 You have legal rights if we deliver any goods late. If we miss the delivery deadline for any goods then you may treat the contract as at an end straight away if the following applies: we have refused to deliver the goods
6.1 Your rights to terminate the contract are set out below:-
(a) If what you have bought is faulty or misdescribed you may have a legal right to end the contract;
(b) If you have just changed your mind about the merchandise, you may be able to obtain a refund if you are within the cooling-off period, but this may be subject to costs relating to the return of any goods;
(c) In all other cases (if we are not at fault and there is no right to change your mind), please see paragraph 7 below.
6.2 If you are ending a contract for a reason set out at (a) to (c) below the contract will end immediately and we will refund you in full for any merchandise which has not been provided and you may also be entitled to compensation. The reasons are:
(a) we have told you about an error in the price or description of the merchandise you have ordered and you do not wish to proceed;
(b) there is a risk that supply of the merchandise may be significantly delayed because of events outside our control;
(c) you have a legal right to end the contract because of something we have done wrong.
6.3 For most items bought online you have a legal right to change your mind within 30 days and receive a refund.
6.4 Even if we are not at fault and you do not have a right to change your mind, you can still end the contract before it is completed, but you may have to pay our costs.
7. End of the contract
7.1 To end the contract with us, please let us know by doing one of the following:
(a) Contacting us as set out in paragraph 2.2.
(b) Complete the form on our website.
(c) Print off the form and post it to us at the address on the form. Or simply write to us at that address, including details of what you bought, when you ordered or received it and your name and address.
7.2 If you end the contract for any reason after merchandise has been dispatched to you or you have received the items, you must return them to us in accordance with our instructions at:
Id Kids Logistics 2, Bat B ZAC Distripole Zone, Delta 3, Voie du marais, 62119 Dourges, France
7.3 We will pay the costs of return:
(a) if the merchandise is faulty or misdescribed;
(b) if you are exercising your right to change your mind.
In all other circumstances you must pay the costs of return.
7.4 We will, as soon as reasonably practicable, refund you the price you paid for the items including delivery costs, by the method you used for payment subject to making deductions for our costs unless legally prevented from doing so.
8. Our rights to terminate
8.1 We may end the contract with you at any time by writing to you if:
(a) you do not make any payment to us when it is due and within 10 days of us reminding you that payment is due;
(b) you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to deliver the items;
(c) you do not, within a reasonable time, allow us to deliver the items to you [or collect them from us].
8.2 If we end the contract in the situations set out above we will refund any money you have paid in advance for items we have not delivered but we may deduct a reasonable sum for the costs we incur as a result of your actions.
9. Merchandise problem
If you have any questions or complaints about the merchandise, please contact us. 9.2
We are under a legal duty to supply merchandise that is in conformity with this contract. See the box below for a summary of your key legal rights. Nothing in these terms will affect your legal rights.
Summary of your key legal rights 9.3
This is a summary of your key legal rights. These are subject to certain exceptions. For detailed information please visit the Citizens Advice website www.adviceguide.org.uk or call 03454 04 05 06.
The Consumer Rights Act 2015 provides that goods must be as described, fit for purpose and of satisfactory quality. During the expected lifespan of your merchandise your legal rights entitle you to the following:
a) Up to 30 days: if your goods are faulty, then you can obtain an immediate refund.
b) Up to six months: if your goods can’t be repaired or replaced, then you are entitled to a full refund, in most cases.
c) Up to six years: if your goods do not last a reasonable length of time you may be entitled to some money back.
If you wish to exercise your legal rights to reject merchandise you must post the items back to us. We will pay the costs of postage or collection. Please contact us as set out above.
10. Price and payment
10.1 The price of merchandise including VAT will be the price indicated when you place your order.
10.2 If the rate of VAT changes between your order date and the date we supply the item, we will adjust the rate of VAT that you pay, unless you have already paid for the item in full before the change in the rate of VAT takes effect.
10.3 We accept payment by Visa, Mastercard, American Express and Paypal cards. You must pay for the items before we dispatch them. We will not charge your credit or debit card until we dispatch the items to you.
10.4 If you do not make any payment to us by the due date we may charge interest to you on the overdue amount at the rate of 10% a year above the base lending rate of European Central Bank from time to time and/or may cancel your order.
10.5 If you think an invoice is wrong please contact us promptly to let us know.
11. Loss or damage
11.1 We are responsible for loss or damage you suffer that is a foreseeable result of our breaching this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable.
11.2 We do not exclude or limit our liability in respect of death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors, for fraud or fraudulent misrepresentation or for breach of your legal rights in relation to the merchandise.
12. How we may use your personal information
13. Applicable law
These terms are governed by English law and you can bring legal proceedings in respect of the merchandise in the English courts.
If you live in Scotland you can bring legal proceedings in respect of the merchandise in either the Scottish or the English courts.
If you live in Northern Ireland you can bring legal proceedings in respect of the merchandise in either the Northern Irish or the English courts.
The schedule model cancellation form
(Complete and return this form only if you wish to withdraw from the contract)
Id Kids Logistics 2
Bat B ZAC Distripole Zone Delta 3
Voie du marais
Phone number : 800 260 5663
Email address : firstname.lastname@example.org
I/We [*] hereby give notice that I/We [*] cancel my/our [*] contract of sale of the following goods [*]/for the supply of the following service [*],
Received on [*],
Name of consumer (s),
Address of consumer (s),
Signature of consumer (s) (only if this form is notified on paper),
[*] Delete as appropriate