Conditions of sale

  • 1.1 We are Jacadi UK Limited, a company registered in England and Wales (“Jacadi”). Our company registration number is 13817970 and our registered office is at 3a Tournament Court, Edgehill Drive, Warwick, England CV34 6LG.

    1.2 These are the terms and conditions on which we supply merchandise to you. Please read them carefully before you submit your order to us. We only supply merchandise for domestic and private use to an address in the United Kingdom, except: Jersey, Guernsey, Gibraltar, Isle of Man.

    1.3 You can contact us by telephoning our customer service team at +44 800 260 5663 or by writing to us at


    Writing to our parent company’s head office

    32 rue de Guersant
    75017 PARIS

  • 2.1 These conditions apply to the order to the exclusion of any terms that you seek to impose or incorporate, or which are implied by law, trade custom, practice, or course of dealing.

    2.2 Our acceptance of your order arises when we email you to accept it, at which point a contract will come into existence between you and us. If we are unable to accept your order, we will inform you of this and will not charge you for the merchandise.

  • 3.1 The images of merchandise on our website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device’s display of the colours accurately reflects the colour of the items.

    3.2 You are responsible for ensuring that the measurements of our merchandise reflect your requirements.
  • If you wish to make a change to your order please contact us. We will let you know if a change is possible and if it is, the conditions attaching to such change.
  • 5.1 The costs of delivery will be as displayed on our website. We shall deliver the merchandise to the location set out on your order.

    5.2 We will try to deliver merchandise to you as soon as reasonably possible and in any event within 30 days after the day on which we accept your order. This period may be extended because Jacadi orders are subject to UK customs procedures.

    5.3 Jacadi does not deliver to business addresses, logistics platforms, post office boxes, hotels and university campuses. Orders addressed to any of these destinations will not be processed.

    5.4 If the merchandise is delayed you may contact us to terminate the order and receive a refund for any merchandise you have paid for but not received.

    5.5 If no one is available at your address to take delivery and the merchandise cannot be posted through your letterbox, we will leave you a note informing you of how to rearrange delivery or collect the merchandise from a local depot.

    5.6 If you do not collect merchandise from us as arranged or if, after a failed delivery to you, you do not re-arrange delivery or collect them from a delivery depot we will contact you for further instructions and may charge you for storage costs and any further delivery costs. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery or collection we may terminate the order, but shall not be obliged to offer a refund to you.

    5.7- Transfer of risks and specific cases:

    (a). Jacadi only controls deliveries made by members of its network. The risk of loss of or damage to the merchandise is transferred to you as soon as the merchandise is delivered to the address chosen by you when placing the order.

    (b). In the event you appoint a third-party logistics company to take charge of the merchandise at the delivery point specified in the order and to transport them to another location, Jacadi shall be released from any risk of loss or damage to the merchandise covered by this third-party delivery.

    (c). Jacadi shall have no responsibility for the non-conformity of the merchandise with the regulations and standards applicable in the countries to which the said deliveries are made, which are not on the official list of countries to which Jacadi merchandise is distributed.

    (d). On delivery of your merchandise you must inspect the external appearance of the merchandise and, if you have concerns, unpack it in the presence of the delivery driver. You must then immediately notify us of any alleged defect.

    (e). If you comply with the previous paragraph, or there are items you have ordered that are missing, this must be detailed on the delivery note and you have the right to refuse acceptance of the merchandise.

    (f). If damage is only discovered after delivery, and such damage or missing items could not be discovered at the time of delivery, you must report this matter to us within 48 hours at

    (g). We may refuse subsequent orders from you if we are not satisfied concerning the validity of your damages and/or missing items notification.
  • Return and exchange of merchandise bought online

    6.1 Your rights to terminate the order are set out below:-

    (a) If the merchandise is faulty or misdescribed;

    (b) If the supply of the merchandise is significantly delayed because of events outside of our control;

    (c) If we have informed you of an error in the price or description of the merchandise and you no longer wish to proceed; or

    (d) If you have just changed your mind about the merchandise, you may obtain a refund if you are within the 14 day cooling-off period, however you will be responsible to any costs relating to the return of the merchandise.

    6.2 If you are terminating the order for a reason set out at (a) to (d) above, we will refund you in full for any merchandise which has not been provided, has been returned to us or was faulty, less the costs incurred in returning the merchandise to us in accordance with 6.1(d) above.

    Return and exchange by mail

    6.3 To terminate the order with us in accordance with clause 6.1 above, please let us know by doing one of the following: (a) Contacting us as set out in paragraph 1.3.

    (b) Printing the return form and posting it, along with the merchandise, to us at the address stated on the form. Alternatively, write to us at that address, including details of what you bought, the merchandise, when you ordered or received it and your name and address.

    6.4 Print your return label and attach it to your return package.

    6.5 We will, within 3-4 business days of receiving your returned merchandise (or upon receipt of your notice to terminate the order in the event the merchandise has not yet been dispatched) refund you the price you paid for the items including delivery costs, by the method you used for original payment, subject to making deductions for our costs if returned in accordance with clause 6.1(d).

  • 7.1 We may terminate the order with you at any time by writing to you if:

    (a) you do not make any payment to us when it is due;

    (b) you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to deliver the merchandise;

    (c) you do not, within a 30 days of the order, allow us to deliver the items to you or collect them from us.

    7.2 If we terminate the order in the situations set out above, we will refund any money you have paid in advance for items we have not delivered but we may deduct a reasonable sum for the costs we incur as a result of your actions.
  • 8.1 If you have any questions or complaints about the merchandise, please contact us at the details set out at clause 1.3 above.

    8.2 We are under a legal duty to supply merchandise that conforms with the order. Nothing in these terms will affect your legal rights.
  • 9.1 The price of merchandise including VAT will be the price indicated when you place your order.

    9.2 If the rate of VAT changes between your order date and the date we supply the item, we will adjust the rate of VAT that you pay, unless you have already paid for the item in full before the change in the rate of VAT takes effect.

    9.3 You must pay for the merchandise before we dispatch them.

    9.4 We accept payment by

    American Express
    E-gift card
    Google Pay
    Apple Pay
    Klarna: to learn more about Klarna and the option of paying for your order in 3 interest-free payments or in 30 days, please review the FAQs on our website or visit Klarna's website directly for all the legal information.

    9.5 To ensure payment security, the Jacadi uses the secure payment service Adyen.

    9.6 You may pay by way of an e-gift card once or more, on The e-gift card can be used with another payment method. Your e-gift card cannot be exchanged, returned or credited and will not lead to a refund even in case of loss, theft, deterioration or expiration.

    9.7 Any refund requested on merchandise bought with an e-gift card will automatically result in a new e-gift card credited with the amount due to be refunded.

    9.8 The e-gift card is valid for a year starting the date of shipping/sending of the e-gift card. Terms of use of the e-gift card, balance and validity date are available on

    9.9 Upon reception of the e-gift card by the original recipient, the buyer will have a period of one month to cancel the purchase. Upon receipt of the notice of cancelling, Jacadi will disable the e-gift card provided that the amount credited has not been spent in whole or in part and will be refunded within one month, depending on the payment method used at the time of the purchase.

    9.10 If you do not make any payment to us by the due date we may charge interest to you on the overdue amount at the rate of 10% a year above the base lending rate of European Central Bank from time to time and/or may cancel your order.

    9.11 If you have an issue with an invoice, please contact us promptly at the details set out at clause 1.3 above.

  • 10.1 Nothing in the order or these terms and conditions limits our liability in respect of death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors, for fraud or fraudulent misrepresentation or for breach of your legal rights in relation to the merchandise.

    10.2 We are responsible for loss or damage you suffer that is a foreseeable result of our breaching the order, these terms and conditions or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable.

    10.3 Subject to clause 10.1, our total liability to you shall not exceed the price paid for the merchandise.
  • We will only use your personal information as set out in our Privacy Policy which can be found on our website.
  • The order, these terms and conditions, and any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with it or its subject matter or formation shall be governed by and construed in accordance with the law of England and Wales. is governed by English law and you can bring legal proceedings in respect of the merchandise in the English courts.

    Each party irrevocably agrees that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with the order and/or these terms and conditions or its subject matter or formation.

    Last update: 2O June 2024