Conditions of sale

  • 10% off your first order. Offer available for every customer who signed up to the Jacadi newsletter between 05/04/2024 and 21/04/2024, with your personal code on only. Offer valid until 28/04/2024, only 1 use per customer. Can be used with other promotions.
  • 1.1 We are Jacadi SA a company registered in France. Our company registration number is 441 875 473 and our head office is at 32 rue de Guersant, 75017 PARIS.

    1.2 These are the terms and conditions on which we supply merchandise to you. Please read them carefully before you submit your order to us. We only supply merchandise for domestic and private use to an address in the United Kingdom, except: Jersey, Guernsey, Gibraltar, Isle of Man.

    1.3 You can contact us by telephoning our customer service team at +44 800 260 5663 or by writing to us at


    32 rue de Guersant
    75017 PARIS

  • Our acceptance of your order arises when we email you to accept it, at which point a contract will come into existence between you and us. If we are unable to accept your order, we will inform you of this and will not charge you for the merchandise.

  • 3.1 The images of merchandise on our website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device’s display of the colours accurately reflects the colour of the items.

    3.2 You are responsible for ensuring that the measurements of our merchandise reflect your requirements.

  • If you wish to make a change to your order please contact us. We will let you know if a change is possible and if it is the conditions attaching to such change.

  • 5.1 The costs of delivery will be as displayed to you on our website.

    5.2 We will try to deliver merchandise to you as soon as reasonably possible and in any event within 30 days after the day on which we accept your order. This period may be extended because Jacadi orders are subject to examinations from UK customs.

    5.3 Jacadi does not deliver to business addresses, logistics platforms, post office boxes, hotels and university campuses. Orders addressed to any of these destinations will not be processed.

    5.4 If our supply of merchandise is delayed we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused, but if there is substantial delay you may contact us to end the contract and receive a refund for any merchandise you have paid for but not received.

    5.5 If no one is available at your address to take delivery and the merchandise cannot be posted through your letterbox, we will leave you a note informing you of how to rearrange delivery or collect the merchandise from a local depot.

    5.6 If you do not collect merchandise from us as arranged or if, after a failed delivery to you, you do not re-arrange delivery or collect them from a delivery depot we will contact you for further instructions and may charge you for storage costs and any further delivery costs. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery or collection we may end the contract.

    5.7 You have legal rights if we deliver any goods late. If we miss the delivery deadline for any goods then you may treat the contract as at an end straight away if the following applies: we have refused to deliver the goods

    5.8 - Transfer of risks and specific cases:
    JACADI only controls deliveries made by members of its network. As such, the risk of loss of or damage to the goods is transferred to the consumer as soon as the goods are delivered to the address chosen by them when placing the order. In the event that the consumer appoints a third-party logistics company to take charge of the goods at the delivery point specified in the order and to transport them to another location, JACADI shall be released from any risk of loss or damage to the goods covered by this third party delivery. In addition, JACADI declines all responsibility for the non-conformity of the goods with the regulations and standards applicable in the countries to which the said deliveries are made, which are not on the official list of countries to which JACADI goods are distributed.

    When receiving the parcel, the User is invited, when possible, to inspect the external appearance of the package and unpack it in the presence of the delivery driver.

    In the event of immediately noticing a non-compliant order (such as missing items), it is necessary to make reservations on the delivery note by detailing the observed damages (damaged package, opened, or missing items). This applies to both deliveries in France and internationally. The user then has the right to refuse the parcel.
    If damage to the package is noticed after delivery, the User must report the anomaly within a maximum period of 48 hours to the Customer Service: by email to the address
    JACADI reserves the right to refuse a future order in the event of abusive and recurring claims.
  • Return and exchange of an article bought online

    6.1 Your rights to terminate the contract are set out below:-
    (a) If what you have bought is faulty or misdescribed you may have a legal right to end the contract;
    (b) If you have just changed your mind about the merchandise, you may be able to obtain a refund if you are within the cooling-off period, but this may be subject to costs relating to the return of any goods;
    (c) In all other cases (if we are not at fault and there is no right to change your mind), please see paragraph 7 below.

    6.2 If you are ending a contract for a reason set out at (a) to (c) below the contract will end immediately and we will refund you in full for any merchandise which has not been provided and you may also be entitled to compensation. The reasons are:
    (a) we have told you about an error in the price or description of the merchandise you have ordered and you do not wish to proceed;
    (b) there is a risk that supply of the merchandise may be significantly delayed because of events outside our control;
    (c) you have a legal right to end the contract because of something we have done wrong.

    6.3 For most items bought online you have a legal right to change your mind within 30 days and receive a refund.

    6.4 Even if we are not at fault and you do not have a right to change your mind, you can still end the contract before it is completed, but you may have to pay our costs.

  • Return and exchange by mail

    To end the contract with us, please let us know by doing one of the following:
    (a) Contacting us as set out in paragraph 2.2.
    (b) Print off the form and post it to us at the address on the form. Or simply write to us at that address, including details of what you bought, when you ordered or received it and your name and address.

    7.2 If you end the contract for any reason after merchandise has been dispatched to you or you have received the items, you must return them to us in accordance with our instructions at:

    51 Marylebone High St
    London, W1U 5HW
    United Kingdom

    7.3 We will pay the costs of return:
    (a) if the merchandise is faulty or misdescribed;
    (b) if you are exercising your right to change your mind.

    Complete the form on our website. In all other circumstances you must pay the costs of return.

    7.3 We will, within 3-4 days refund you the price you paid for the items including delivery costs, by the method you used for payment subject to making deductions for our costs unless legally prevented from doing so.

  • 8.1 We may end the contract with you at any time by writing to you if:
    (a) you do not make any payment to us when it is due and within 10 days of us reminding you that payment is due;
    (b) you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to deliver the items;
    (c) you do not, within a reasonable time, allow us to deliver the items to you [or collect them from us].
    8.2 If we end the contract in the situations set out above we will refund any money you have paid in advance for items we have not delivered but we may deduct a reasonable sum for the costs we incur as a result of your actions.

  • 9.1 If you have any questions or complaints about the merchandise, please contact us.

    9.2 We are under a legal duty to supply merchandise that is in conformity with this contract. See the box below for a summary of your key legal rights. Nothing in these terms will affect your legal rights.

    Summary of your key legal rights

    This is a summary of your key legal rights. These are subject to certain exceptions. For detailed information please visit the Citizens Advice website or call 03454 04 05 06.

    The Consumer Rights Act 2015 provides that goods must be as described, fit for purpose and of satisfactory quality. During the expected lifespan of your merchandise your legal rights entitle you to the following:
    a) Up to 30 days: if your goods are faulty, then you can obtain an immediate refund.
    b) Up to six months: if your goods can’t be repaired or replaced, then you are entitled to a full refund, in most cases.
    c) Up to six years: if your goods do not last a reasonable length of time you may be entitled to some money back.

    9.3 If you wish to exercise your legal rights to reject merchandise you must post the items back to us. We will pay the costs of postage or collection. Please contact us as set out above.

  • 10.1 The price of merchandise including VAT will be the price indicated when you place your order.

    10.2 If the rate of VAT changes between your order date and the date we supply the item, we will adjust the rate of VAT that you pay, unless you have already paid for the item in full before the change in the rate of VAT takes effect.

    10.3 We accept payment by
    • Visa
    • Mastercard
    • American Express
    • Paypal: PayPal is an easy, fast, and secure way to pay for your online purchases without providing your banking details.
    • E-gift card
    • Google Pay
    • Apple Pay
    • Klarna: to learn more about Klarna and the option of paying for your order in 3 interest-free payments or in 30 days, we invite you to check the FAQs on our website or visit Klarna's website directly for all the legal information.

    You must pay for the items before we dispatch them. We will not charge your credit or debit card until we dispatch the items to you.

    10.4 To ensure payment security, the company uses the secure payment service Adyen. Banking data is encrypted (SSL security standard), ensuring that it does not circulate in plain text over the internet.
    Adyen's payment interface utilizes 3D Secure technology. This system was developed by the two major credit card networks, Visa and MasterCard, to authenticate cardholders and prevent any fraudulent use of their cards. In addition to the card number, expiration date, and CVV code, with the 3D Secure system, the cardholder must authenticate themselves on their bank's interface, to which they are automatically redirected. They must enter a code or personal information that their bank has provided to them beforehand. Once authenticated, the cardholder will either have their transaction authorized or declined by their bank.

    10.5 If you do not make any payment to us by the due date we may charge interest to you on the overdue amount at the rate of 10% a year above the base lending rate of European Central Bank from time to time and/or may cancel your order.

    10.6 If you think an invoice is wrong please contact us promptly to let us know.

  • 11.1 We are responsible for loss or damage you suffer that is a foreseeable result of our breaching this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable.

    11.2 We do not exclude or limit our liability in respect of death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors, for fraud or fraudulent misrepresentation or for breach of your legal rights in relation to the merchandise.

  • We will only use your personal information as set out in our Privacy Policy which can be found on our website.

  • These terms are governed by English law and you can bring legal proceedings in respect of the merchandise in the English courts.

    If you live in Scotland you can bring legal proceedings in respect of the merchandise in either the Scottish or the English courts.

    If you live in Northern Ireland you can bring legal proceedings in respect of the merchandise in either the Northern Irish or the English courts.

  • You may spend your e-gift card once or more, on The e-gift card can be completed with another mean of payment. Nominative, your e-gift card cannot be exchanged, returned or credited on a bank account and will not lead to a refund even in case of loss, theft, deterioration or expiration. Any refund asked of items bought with an e-gift card will automatically result of a new e-gift card credited with the amount supposed to be refunded. Valid for a year starting the date of shipping/sending of the e-gift card. Terms of Use of e-gift card, balance and validity date are available for consultation on
    Upon reception of the e-Gift Card by the original recipient, the buyer will have a period of one month to cancel the purchase. Upon receipt of the notice of cancelling, JACADI will disable e-Gift Card provided that the amount credited has not been spent in whole or in part and will be refunded within one month, depending on the payment method used at the time of the purchase. Registered to a name and an email, the e-gift card cannot be exchanged, replaced or credited to an account and cannot qualify for any refund even in the event of loss, theft, deterioration or expiration.
  • Return and exchange of an article bought online

    (Complete and return this form only if you wish to withdraw from the contract)


    51 Marylebone High St
    London, W1U 5HW
    United Kingdom

    Phone number : +44 800 260 5663
    Email address :

    I/We [*] hereby give notice that I/We [*] cancel my/our [*] contract of sale of the following goods [*]/for the supply of the following service [*],
    Received on [*],
    Name of consumer (s),
    Address of consumer (s),
    Signature of consumer (s) (only if this form is notified on paper),

    [*] Complete as appropriate

    Last update: 25th October 2023