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  • Frequently asked questions

Frequently asked questions

  • Clothes and shoes

    How can I find the right size?

    In order to choose the right size for your child, you can refer to the size guide for clothing and shoes.

    https://www.jacadi.co.uk/size-chart

    Where are Jacadi products made?

    Our collections are created to meet the needs of your children. Each age has its own specificities and requires particular details. Our teams of stylists and creators adapt each of the products. Our collections are created in our Paris offices and must meet both the needs of comfort and practicality, while being elegant and modern. Then, the products are manufactured either in France, in Europe or in other countries around the world, in particular Asia. We control our production line in its entirety.

    How can I wash your products?

    Jacadi offers clothes with high end materials that require your attention to stay soft and beautiful (cashmere, merino wool, silk ...). To preserve the beauty of your clothes, a care label is sewn into each product. It is by following these recommendations that your garment will remain beautiful over time and that its material will not be altered. In addition, we recommend that you wash your clothes before use.

    Are Jacadi shoes well adapted to my children(s) needs?

    Our shoes are created by experts to accompany your children from their first steps. Depending on their age, children have different needs (height of the arch, flexibility of the sole etc.)
    That's why we offer different ranges of shoes:
    • The pre-walker range (17 to 22), ideal for learning to take your first steps.
    • The walker range (from 19 to 24) for babies who walk alone without help.
    • The child range (from 24 to 39) for older children.
    In addition, we offer different models so that every child can be comfortable.

    When does my baby have to wear his/her first shoes?

    It is advisable to put on your baby with suitable shoes as soon as he begins to stand on his own (even with a support). The shoes of the Pre-walker range perfectly meet this need because:
    • They have a raised ankle to ensure a good support. They are flexible to accompany the movements of the baby's foot.
    • Their sole is extra-thin and light and does not hinder small awkward steps. The collar, (the ankle bone) and the inseam are formed to ensure the best comfort.
    • The ankle guides the foot
    • They are leather.
    As soon as the walk is acquired and controlled by your baby, you can choose the walker range.

    When do I have to measure my child’s foot?

    As soon as your child wears shoes, be sure to check his shoes every two and a half to three months. The foot of your baby, partially ossified, remains insensitive to the pain of a shoe too small. From 2 years, measure their foot every 6 months. On average, the foot grows from 2 to 3 sizes per year. The foot is definitively formed at 15 for girls and 16 for boys.

    How to measure my baby's foot?

    If you have a foot gauge: place the child's foot on the pedometer. The child must be standing and his toes must be well deployed. Place the cursor on the longest toe, read his size in the notch.
    If you do not have a foot gauge:
    You can print the gauge below to measure your child's foot. You can draw the contours of the foot laid flat on a white sheet before going to the store. Our sales consultants will help you measure your child's size using their gauges.
    http://chaussure.jacadi.fr/wp-content/uploads/2015/05/pedimetre2015.pdf

    How can I preserve my shoes?

    Our shoes are designed to accompany your child right from the start. They are made in Spain and Portugal by experts. JACADI shoes are made of quality soft leathers. Leather is a living material that needs to be protected and treated regularly to maintain its flexibility, elasticity and brightness.

    Protecting the shoe:
    • Waterproofing protects the leather from external aggressions
    • The shoe polish should be applied regularly to the smooth leather to clean and shine.
    • The shoehorn helps preserve the shape of the shoe

    Maintaining the shoe:
    • Smooth leather or grained leather: a shoe polish should be applied regularly.
    • Patent leather and glossy leather: a damp cloth removes traces and scratches
    • Greasy leathers and nubuck: a special balm will lubricate the leather after using a soft cloth to clean
    • Nubuck or velvet: clean with a crepe brush that will straighten the fibre and erase localised stains

    Do you provide measurements of the lengths of the skirts, dresses, etc?

    No we do not offer the actual measurement to each size. For this type of detail please contact a Jacadi store.

    Nursery

    What are the precautions to take when buying a nursery product?

    We recommend washing all our products before use such as our stuffed toys (without music box) bath towels, bibs and blankets.

    • Musical stuffed animals are to be used under the supervision of an adult.
    • The string of the music box must be pulled gently by an adult.
    • Soft plush toys and rattles can be used from birth.

    What is the difference between a sleeping bag and a bunting bag?

    The sleeping bag is ideal for sleeping toddlers until they know how to stand. Its size changes as the child grows up. We offer models up to 24 months. The bunting is only intended for "daytime" use, for a nap in a stroller or in a deckchair under the supervision of an adult. It is used until the child is 3 months old.

  • Why create an account on jacadi.co.uk?

    By creating an account at Jacadi.co.uk, you will be able to place orders on our site, create a wish list, receive our newsletters, stay informed about our newest collections and sale promotions.

    How can I create my account?

    To do this, click on "My Account" at the top of the page jacadi.co.uk. Then, by clicking on "create my account" you will be guided to create your Jacadi account.

    How can I change my information?

    If you want to change your details (address, phone, email ....), Once logged into your account, you can make changes as you choose by clicking "edit" in the "My Information" section.

    Can I unsubscribe from newsletters?

    You can manage your subscription to our newsletter:
    • via the "Jacadi news" section of your account
    • via the unsubscribe link at the bottom of all our newsletters

    Is my data protected?

    JACADI, as a personal data manager, undertakes to ensure all necessary measures to for the security and confidentiality of the Personal Data transmitted, in accordance with the legal provisions in force.

    How can I delete my account?

    If you wish to permanently delete your Jacadi account you can make a request to our Customer Services department.

    I forgot my password, what can I do?

    If you have lost your password, you can reset it by clicking on "My account" via the jacadi.co.uk homepage and then clicking on "Forgotten password". An email will be sent to you within a maximum of 30 minutes. Also remember to check your junk mail or spam. Or contact customer service.

  • Payment

    Which payment methods are accepted?

    You can pay by credit card (Visa, Mastercard, Maestro, American Express) or by Paypal.

    Is my payment secure?

    JACADI uses the secure payment service Ogone - Ingenico Ecommerce Solutions to ensure all payments are secure. The bank details are encrypted (SSL security standard) and therefore do not circulate openly on the Internet.

    I have a promotional code, how can I use it?

    If you have received a promotional code usable on jacadi.co.uk, you can enter it when placing your order on the "My Shopping Bag" page in the "Promotional Code box". (hit "OK" after entering) The discount will be subject to eligibility and will be applied to the basket before continuing to checkout.

    Shipping

    Where can I ship my order?

    The Jacadi UK site ships all over United Kingdom, excluding Jersey, Guernsey, Gibraltar and Isle of Man.

    What are the conditions of shipping? (method, fee, delivery time)

    We offer:
    • Standard delivery by Colissimo: £2.80 (or free for orders over £30)
    - 3-5 days for England from the shipping date,
    - 4-5 days for Ireland from the shipping date.
    • 24h Express delivery at home by UPS for £12,90 from Monday to Thursay before 11 am (excluding Bank holidays) in the UK.

    Is there free shipping?

    You can get free standard delivery for orders over £30.
    Also, by signing up to our newsletter, you will be notified about special promotions. The newsletter will give you all the promotions and the current updates to the site.

    Order follow-up/tracking

    How can I track my order?

    Once you have made you order, you will receive several emails:
    - One email for the confirmation of your order
    - One email for the confirmation of shipment, which will provide a tracking number
    - One email once your order has been delivered

    If an item in my order is not available, how will I be notified? Will I receive another parcel with the missing item?

    If an item(s) is not available in your order you will be notified by a partial shipment email. The email will tell you the item(s) NOT shipped and those you were not charged for (sold out item(s)). The sold out item(s) will not be sent at a later date as there is no more stock.

    Can I cancel or modify an order once it is confirmed?

    You have one hour after your order is placed to cancel, and till 11pm if your order has been placed after 10 pm. This option will be located in your account under "My Orders" select the order and hit cancel. If you are past the hour but within business hours of the day the order was placed you can contact customer service to see if the order can be cancelled. You cannot modify your order in anyway, size, quantity, address, etc.

    My order has been cancelled, what can I do?

    If your order was cancelled we invite you to contact customer service to get further details at customer.service@jacadi.com or by calling 800 260 5663.

    Return and exchange of an article bought online

    If you wish to return an order, or part of an order, made on jacadi.co.uk, we offer free UK returns, within 30 days after purchase (shipment date). The items must be unworn, unwashed and in their original packaging. Shoes should be returned in their original, undamaged shoe box as this is considered part of the product.

    If your item respects the conditions above, you may return it. To receive your return label, please contact our Customer service at customer.service@jacadi.com Please place the return label on your package and take it to the Royal Mail Office. The return address is :
    Id Kids Logistics 2
    Bat B ZAC Distripole Zone Delta 3
    Voie du marais
    62119 Dourges
    FRANCE
    The return shipping is free of charge

    How will I be refunded of my online order?

    We refund you back onto the credit card used to make the purchase.

    I bought a gift online can I return it?

    If you personally bought a gift but it did not work out you may return it for a refund following the *return policy.

    *Return policy: You may return an order, or part of an order, made on jacadi.co.uk for a refund within 30 days of purchase. The returned items must be unworn, unwashed and in their original packaging. Shoes should be returned in their original, undamaged shoe box as this is considered part of the product.

    If your item respects the conditions above, you may return it, with the return label at the address:
    Id Kids Logistics 2
    Bat B ZAC Distripole Zone Delta 3
    Voie du marais
    62119 Dourges
    FRANCE

    The return shipping is free of charge.

    Can I return a gift I received from online?

    Orders can be returned only with a return label, following our return policy.

  • I woud like to become a franchisee, how can I apply?

    If you want to open a franchise partnership with Jacadi you can fill this form: http://www.idkidsgroup.com/en/contact.html

    I would like to work at Jacadi, where can I apply?

    Thank you for your interest in Jacadi Paris, we suggest that you check our Indeed Company Page at https://www.indeed.com/cmp/Jacadi/about where we post our most recent job ads within the company.

    I would like my children to model for Jacadi, how can I apply?

    Jacadi uses and outside agency in France to do the modeling for our brand. We do not have the details to share for this request.

  • If we have not answered your question(s), we invite you to contact us, Monday- Friday 10am-3pm at 800 260 5663 or email us at customer.service@jacadi.com