Delivery information

• Delivery information

  UPS delivery: Please note, some orders will arrive later than usual due to the recent disruptions with freight transport at the port of Dover. Due to this, we’re aiming to deliver orders within 7 days, but some may take slightly longer.
  
  - Free for orders over £100
  - £12,90 per order
  
  Unfortunately, we are currently not able to deliver to Guernsey, Jersey, Gibraltar and Isle of Man.

• Cancel your order

  You can cancel an order which has been placed:
  - Until 1 hour after your order has been placed
  - Before 11 pm if your order has been placed after 10 pm
  
  This option will be located in your account under "My Orders" select the order and hit cancel. If you are past the hour but within business hours of the day the order was placed you can contact customer service to see if the order can be cancelled. If you want to modify your order in anyway (size, quantity, address, etc.) you will have to cancell it and place it again.

• Return policy

  You can return within 30 days starting as of your shipping date indicated on the front of the slip. Items must be unworn, unwashed, in its original packaging.
  The delivery fees you may have paid will only be fully refunded if you send back the whole order.
  Furthermore, Jacadi is not bound to refund additional fees if the customer has deliberately chosen a more expensive delivery method than the standard delivery offered by Jacadi.
  
  - You may include the return slip which will be provided with your packing slip or print it here
  
  - We offer free UK returns. To receive your return label, please contact our Customer service at customer.service@jacadi.co.uk. You may notify your order number and the article you wish to send back.
  
  -Please place the return label on your package and take it to the Royal Mail office.