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Delivery Page d'accueil Jacadi
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Delivery information

  • While we're still following updates on the Covid 19 epidemic, we would like to give you the opportunity to order what you children need online. Our priority is to protect you and our employees. To do so, our team are working in smaller groups and on a voluntary basis. With all the new security measures in place to ensure strict security and hygiene in the process your shipments might experience some delays.

    Please find the dedicated FAQ here.
  • We offer :

    Standard delivery:

    - Free for orders over £50
    - £2.80 for orders under £50

    The shipping will be carried out by Colissimo, directly from our warehouse in France.

    The delivery time depends on your delivery zone:
    - To Great Britain : 3 to 5 business days from the shipping date
    - To Northern Ireland : 4 to 5 business days from the shipping date

    UPS delivery

    - Express 24h delivery at home if the order is placed from Monday to Thursday before 10:30 am (excluding Bank Holidays)
    - £12,90 per order

    Unfortunately, we are currently not able to deliver to Guernsey, Jersey, Gibraltar and Isle of Man.
  • You can cancel an order which has been placed:
    - Until 1 hour after your order has been placed
    - Before 11 pm if your order has been placed after 10 pm

    This option will be located in your account under "My Orders" select the order and hit cancel. If you are past the hour but within business hours of the day the order was placed you can contact customer service to see if the order can be cancelled. If you want to modify your order in anyway (size, quantity, address, etc.) you will have to cancell it and place it again.
  • You can return within 30 days starting as of your shipping date indicated on the front of the slip. Items must be unworn, unwashed, in its original packaging.
    The delivery fees you may have paid will only be fully refunded if you send back the whole order.
    Furthermore, Jacadi is not bound to refund additional fees if the customer has deliberately chosen a more expensive delivery method than the standard delivery offered by Jacadi.

    - You may include the return slip which will be provided with your packing slip or print it here

    - We offer free UK returns. To receive your return label, please contact our Customer service at You may notify your order number and the article you wish to send back.

    -Please place the return label on your package and take it to the Royal Mail office.