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Delivery Page d'accueil Jacadi

  • Jacadi updates

    Dear Jacadi community,

    You can now order online what your children need.
    Our priority is to protect you as much as our employees. For this, our teams work in reduced numbers and on a voluntary basis with very strict health and safety measures. We can only accept a certain number of orders per day.

    We are happy to keep in touch with you every day on our website, through our newsletters and on social media, to help you live, at home, joyful moments during this unusual period

    The Jacadi team remains available by email customer.service@jacadi.com .

    See soon and take care

  • Our online store is now open again.
    With all the security measures now in place in our warehouse to ensure quality and safe service, we can only process a certain number of orders per day and have to temporarily close the ability to checkout.
    Our recommendation... prepare your favorite items in your basket and checkout when the checkout is open again.
  • While there could be some delays in shipments because of the safety measures implemented at our warehouse and for our partners we offer two delivery methods for your order:
    - International Colissimo delivery: it is free for purchases of £50 or more (£2.80 for an order of less than £50). Your order will be delivered to you within 7 to 15 days.
    - Express delivery (3 to 4 days) with UPS for £12.90.
  • You can return within 30 days starting as of your shipping date indicated on the front of the slip. Items must be unworn, unwashed, in its original packaging.
    The delivery fees you may have paid will only be fully refunded if you send back the whole order.
    Furthermore, Jacadi is not bound to refund additional fees if the customer has deliberately chosen a more expensive delivery method than the standard delivery offered by Jacadi.

    -You may include the return slip which will be provided with your packing slip or print it here
    -We offer free UK returns. To receive your return label, please contact our Customer service at customer.service@jacadi.co.uk. You may notify your order number and the article you wish to send back.
    -Please place the return label on your package and take it to the Royal Mail office.
  • You can of course contact our customer service at customer.service@jacadi.co.uk. until May 16 to get a free return label as long as your items have not been worn or washed and have retained their original labels.
  • Reopening our e-commerce sites means resuming all our logistics activities.
    The teams involved in this reopening are formed on a voluntary basis with approximately 20 employees in our warehouse.
    We have implemented all the sanitary measures to secure the work of our employees, in details this means:

    Providing to everyone masks and hydro-alcoholic solution
    - Restricted teams on site
    - Workstation spacing
    - Systematic disinfection of tools and doors to avoid contact with the handles
    - Organization of staggered break times
  • You have one hour after your order is placed to cancel, and till 11pm if your order has been placed after 10 pm. This option will be located in your account under "My Orders" select the order and hit cancel. You cannot modify your order in any way, size, quantity, address, etc.
  • Our customer service remains available to answer all our questions. To contact us, you can contact us by email at customer.service@jacadi.com or call 800 260 5663