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Delivery Page d'accueil Jacadi

  • Jacadi updates

    Dear Jacadi community,

    For a few days now, our habits have changed: families, parents, children are stuck at home but also all our teams and employees. In these moments full of uncertainty for everyone, we take care of ourselves and stick together.

    After the stores, we decided to close our warehouses, out of solidarity and security measures for our employees, their families and carriers.
    For the happiness of your children, the teams are making sure the orders placed in recent days are all shipped before we close.

    Our site will remain open for you to visit, and we will have the pleasure of communicating with you every day through social networks and newsletters, to hopefully help you find happy moments in this unusual period.

    Count on us and above all, take care!

    The Jacadi team remains available by email customer.service@jacadi.com .

  • No. After careful considerations, we decided to close the warehouse until the situation improves to guarantee the safety of our employees and partners. Web orders won’t be able to be shipped for now and until the situation is resolved. Subscribe to our newsletter to be informed when the e-shop reopens.
  • Yes, there are some delays but our teams are doing all they can to ship all the orders placed as soon as possible, for any question about your order, feel free to contact customer service.
  • While the warehouse is closed, the return period is extended for 60 days for now. We invite you to keep your products (not worn, washed and with the tags) until the warehouse returns to its normal schedule. Subscribe to our newsletter to be informed when the e-shop reopens.
  • You have one hour after your order is placed to cancel, and till 11pm if your order has been placed after 10 pm. This option will be located in your account under "My Orders" select the order and hit cancel. You cannot modify your order in any way, size, quantity, address, etc.
  • Our customer service remains available to answer all our questions. To contact us, you can contact us by email at customer.service@jacadi.com or call 800 260 5663